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Privacy Policy

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Privacy Policy

Last Updated: May 21, 2026

At Randy A. Rosales, DDS, APC (“we,” “our,” or “us”), we value your privacy and are committed to protecting the personal information you share with us through our website, www.drrosales.com (the “Website”).

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our Website or communicate with our office electronically.

By using this Website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Information submitted through contact forms, appointment requests, or new patient forms

We may also automatically collect certain technical and usage information when you visit the Website, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Date and time of visits
  • Website interaction data

This information helps us improve website performance, user experience, and communication with visitors.

How We Use Information

We may use your information to:

  • Respond to inquiries or appointment requests
  • Communicate regarding services or scheduling
  • Provide customer support
  • Improve our Website and patient experience
  • Analyze website traffic and usage trends
  • Send relevant office updates or marketing communications where permitted by law

We do not sell your personal information.

Third-Party Service Providers

We may use trusted third-party service providers to support the operation of our practice and Website, including providers related to:

  • Website hosting
  • Analytics
  • Appointment scheduling
  • Patient communications
  • Phone and messaging systems
  • Reputation management
  • Practice management software
  • Marketing and advertising services

These providers may process information on our behalf only as necessary to perform services for our practice and are expected to maintain appropriate privacy and security safeguards.

Certain patient inquiries, appointment requests, and online forms submitted through the Website may be processed through third-party patient communication and practice management platforms used by our office. These providers may process information on our behalf in order to facilitate scheduling, communication, and patient services.

Cookies and Analytics

Our Website may use cookies, pixels, analytics tools, and similar technologies to improve functionality and better understand visitor interactions.

We may use third-party services such as:

  • Google Analytics
  • Google Ads
  • Meta/Facebook advertising tools
  • Website performance and analytics platforms

These services may collect information about your interaction with the Website using cookies or similar technologies.

You may control cookies through your browser settings. Disabling cookies may affect portions of Website functionality.

SMS and Electronic Communications

If you provide your mobile phone number through our Website or during communication with our office, you consent to receive text messages related to:

  • Appointments
  • Scheduling
  • Office updates
  • Patient communications

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP or contacting our office directly.

We do not share or sell mobile opt-in information for third-party marketing purposes.

HIPAA and Protected Health Information

This Privacy Policy applies to information collected through our Website and electronic communications.

Patient medical and dental records are governed separately by applicable healthcare privacy laws, including the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).

Protected Health Information (“PHI”) collected in connection with dental treatment is handled in accordance with our Notice of Privacy Practices, which is available upon request at our office.

Submitting information through this Website does not establish a doctor-patient relationship.

While we make reasonable efforts to use secure systems and vendors, please avoid submitting highly sensitive medical or financial information through general website contact forms unless specifically requested by our office.

California Privacy Rights

California residents may have certain rights under the California Consumer Privacy Act (“CCPA”) and California Privacy Rights Act (“CPRA”), including the right to:

  • Request access to personal information we collect
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request information regarding how personal information is used or disclosed

To submit a privacy-related request, please contact us using the information below.

We do not sell personal information as defined under California law.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our policies.

Information may remain in secure backup systems for a limited period consistent with our data retention and disaster recovery practices.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our Website is not intended for children under the age of 16, and we do not knowingly collect personal information from children through the Website.

If we become aware that personal information has been submitted by a child under 16, we will take reasonable steps to delete such information.

Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or security of those third-party websites.

We encourage users to review the privacy policies of any external websites they visit.

No Medical Advice

Content provided on this Website is for informational purposes only and is not intended as medical or dental advice, diagnosis, or treatment.

You should not disregard professional dental advice or delay seeking treatment based on information found on this Website.

If you are experiencing a medical or dental emergency, call 911 or contact an appropriate emergency provider immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised “Last Updated” date.

Your continued use of the Website after changes are posted constitutes acceptance of those changes.

Contact Us

Randy A. Rosales, DDS, APC
532 E. Chapman Ave
Orange, CA 92866

Email: info@drrosales.com
Website: www.drrosales.com